What Does a Managed Service Provider do?
16 Mar 2021 IT Services
Businesses of all sizes rely on their technology and service providers for continuous growth and success. Managed IT services are a popular choice for most types of businesses as they allow for accurate scaling of networks, servers, computers, and other technology to match their needs. When choosing a managed IT service provider, it is important to understand what is included in the monthly fee. That is why the team at Next Hop Solutions has compiled a list of services that most managed IT service providers include.
What a Managed Service Provider Does
What does a managed service provider do? This question should be asked to any potential provider to ensure that all your needs and requirements are covered. A managed IT service provider should:
Monitor and Maintain Systems
Monitoring is often the largest component of managed IT service plans. Providers will utilize the latest technology and programs to monitor your business data and networks around the clock. This monitoring can detect any potential issues with your systems and eliminate them before they become a threat. System maintenance can also include the automatic deletion of temporary files to reduce clutter and increase the speed of your devices.
Cybersecurity is more important than ever for businesses and their confidential information. That is why a managed IT service provider should provide security solutions to ensure that your data is safe and that firewalls are in place to prevent network intrusion.
Manage Backups and Recovery
In the event of data loss or accidental deletion, it is important to know that your managed IT service provider can retrieve it for you. The use of local and remote backups is an effective method of ensuring that your data can be recovered in the event of an emergency.
Manage Assets and Accounts
It can be a time-consuming task to track and monitor all equipment and user accounts. That is why many managed IT service providers perform this monitoring for businesses by adding, deleting, or modifying accounts upon request.
Offer Proactive Support and Fast Response Times
Proactive support can alert businesses of potential problems or outdated hardware long before they become an issue. This is ideal for keeping your systems up to date and in good working order. It is also important to ensure that a managed service provider offers 24/7 support and fast response times. Whether you need a simple question answered or you are dealing with an emergency, having support when you need it is always a benefit.
For more information on managed IT services or to inquire about our IT solutions, reach out to Next Hop Solutions at 1-855-482-5141 or by requesting a consultation on our website.